Axial Flux Studio / Field guide
Troubleshooting
A short path through common setup and study problems.
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A study stays queuedWindows says it protected your PCActivation or refresh failsResults are missing or a field will not open01A study stays queued
Check the job list for an active solve, the configured concurrency limit and the job’s status details. Queue concurrency and the threads inside one solver are different settings. Avoid repeatedly clicking Measure or Run; that can create several requests.
If nothing is active and progress does not change, retain the job ID, approximate start time and the visible status. Inspect the local per-job log for the first actionable error. Review it for paths and project content before sharing an excerpt.
02Windows says it protected your PC
Early releases of Axial Flux Studio are not code-signed yet. Windows SmartScreen therefore shows "Windows protected your PC" and lists the publisher as unknown. Signing will follow once sales begin; even signed releases can show this warning until Windows has seen enough downloads of them.
Before running the installer:
- Download it only from axialfluxstudio.com.
- Check its SHA-256 checksum: in PowerShell, run
Get-FileHash .\<installer>.exe, and compare the result with the checksum on the download page. - If they match, choose More info, then Run anyway.
If your antivirus quarantines the installer and the checksum matches, it is most likely a false positive. Report it to [email protected] with the antivirus name; we submit such files to the vendor for review.
03Activation or refresh fails
Check that you are signed in with the account that made the purchase. For manual entry, use the generated license key rather than a license ID or an administrative API token.
A provider outage does not extend the signed validity window. An explicit suspension or revocation is different from a temporary connection failure. Record the safe error code and time, then use Check access now when connectivity or the account issue is resolved. Do not purchase again to repair delayed fulfillment.
04Results are missing or a field will not open
Check the active results database and job paths in Settings, especially after changing storage or restarting. An empty new database does not mean the previous one was deleted.
A stored result may reference field files in an older job directory. Keep those artifacts accessible. If the metric exists but the field does not, identify the run and missing artifact before re-running a large study.